Terms and Conditions
“Lessor” means the owner or whoever lists a car on Autoplus.
“Lessee” means the party that rents a vehicle through Autoplus.
“Rental period” means the time when the lessee is fully responsible for the vehicle according to the Car Rental Agreement.
“CDW” Collision Damage Waiver, reduces lessees self-risk.
“SCDW” Super Collision Damage Waiver
- General terms
1.1) In case of a collision or other damages to the vehicle during the rental period Autoplus are permitted, upon request of the car owner, to charge a fee equivalent of the lessees self-risk directly after the incident. Autoplus will hold the amount until disputes are resolved regarding responsibilities of the coalition or damages.
1.2) By registering with Autoplus and/or using our website, you agree to be legally bound by the Terms and Conditions set out below.
1.3) By signing the Car Rental Agreement, lessee and lessor also agree to be legally bound by our Terms and Conditions. If the Car Rental Agreement appears to contradict these Terms and Conditions, the Car Rental Agreement takes precedence.
1.4) A person who lists a car on Autoplus must not reveal contact information before a booking has been made. If the owner is a car rental company, the name of the car rental company cannot appear on the listing.
1.5) All transactions exchange rates will be determined at the time when Autoplus receives payments, at the same rates as Autoplus receives from its transactions.
1.6) All payments to owners will be conducted in Icelandic Kronas (ISK).
1.7) If for any reason the parties need to evaluate damages of the vehicle they agree to consult with a verified auto repair shop for evaluation of insurance claims.
- Driving license
2.1) Lessee needs to have a valid driving license according to Icelandic law. Visitors, who don’t have an EU/EEA driving license, will need a license issued in their country of residence. If it is not written in English you will need a notarized English translation of it.
2.2) Driver has to be in possession of a valid driving license for at least 1 year.
- Method of payment, refunds & cancellation policy
3.1) Payment for the rental of vehicles takes place when a rental request has been approved online by the owner of the vehicle.
3.2) If the lessee cancels a booking, 77% of the total fee/price can be refunded if cancellation is done 2 days (48 hours) before the rental period begins. Autoplus will always withhold its 23% commission. The lessee will additionally need to pay transaction costs if any.
3.3) If the lessor fails to deliver the vehicle according to a booking he has accepted at some point, because of cancellation or whatever reason the lessee must be repaid upon request. Autoplus reserves the right to charge the lessor for an amount equivalent of 23% of the rental fee and all additional fees, such as transaction fees.
3.4) If a total or partial vehicle breakdown occurs, resulting in a non-functioning vehicle, the lessee must be repaid upon request for the days left of the rental period, counting from the day after the breakdown.
3.5) Regardless of your payment type, there will be a deposit on your vehicle. The amount of the deposit depends on the selected rental category; if you are renting a luxury vehicle the deposit will be greater than if you were renting an economy vehicle. At Autoplus we do not accept any Prepaid Cards, Visa Electron Cards, Maestro Cards or checks. Cash is also not a possible payment method.
3.6) The lessee agrees to pay all extra charges, parking tickets, damages, tank refills or any other costs accrued during the rental period unless otherwise stated in this document or the Car Rental Agreement.
- Lessee’s obligations
4.1) The lessee agrees to return all accessories of the vehicle in the same condition as they were in at the beginning of the rental period, except for normal wear and tear from normal use. If something is missing in the end of the rental period the lessee agrees to pay cost (market) price of individual items.
4.2) Generally, there are no prescribed limits on the distance the lessee may drive the rented vehicle each day.
4.3) The lessee is liable for all additional charges, such as parking meter charges and other fines for breaking traffic laws, for the duration of the leasing period.
4.4) The lessee is not authorized to use the vehicle to transport passengers for payment, lend it to others, or sublease it.
4.5) The lessee agrees to return the vehicle at the agreed date and time, according to their lease, unless they have agreed otherwise with the lessor.
4.6) If the lessee does not return the vehicle at the time specified in the lease and does not arrange to extend the rental period, the lessor may try to repossess the vehicle or declare it missing to the police at the lessee’s cost.
4.7) If the lessee returns the vehicle late, the following will apply:
- a) If the lessee is 1–6 hours late, the lessee agrees to be charged an amount which is equivalent a half-day rental;
- b) If the lessee is 6-12 hours late, the lessee agrees to be charged an amount which is equivalent a day rental;
- c) If the lessee is 12-24 hours late, the lessee agrees to be charged an amount which is equivalent to two day’s rental.
- d) For every additional day thereafter (whole or part), the lessor may charge the lessee double the original list price per day.
4.8)The lessee shall return the vehicle to the lessor or to another predefined place. If the vehicle is returned to another location, the lessee agrees to be charged for any costs incurred by the lessor while collecting the vehicle.
4.9) The lessee agrees to return the vehicle with a full fuel tank. If the vehicle is not returned with a full fuel tank, the lessor is authorized to charge the lessee for refuelling the vehicle. However, this only applies if the fuel tank was full when delivered to the lessee. Otherwise, the vehicle should be returned with same amount of fuel as when the rental period began.
4.10) The lessee is responsible for all damage which violates these Terms and Conditions, the Car Rental Agreement, the car owner’s insurance policy or national law. Whether there is damage to humans, animals, private properties or vehicle, including but not limited to loss caused by;
- a) Off-road driving, for example on beaches or on paths and tracks.
- b) Damage due to negligence or gross negligence.
- c) Use of the vehicle that violates the Car Rental Agreement, these Terms and Conditions or national law.
4.11) the lessee agrees to drive the vehicle carefully.
4.12) the rented vehicle shall not be used to push, propel or tow another vehicle, trailer or any other thing without the written permission from the lessor.
4.13) the lessee must report any collisions to the lessor (and to the police, if necessary). Moreover the lessee must write a damage report. The lessee will be held responsible for any damage not reported in this way.
4.14) if the lessor must collect the rental vehicle due to a collision or another form of damage that the lessee agrees to be charged for the transport costs.
- Obligations of the lessor
5.1) the lessor commits to deliver the vehicle according to the agreement.
5.2) if a total or partial vehicle breakdown occurs during the rental period, the lessor shall try to provide the lessee with a comparable vehicle. If the breakdown is minor, the lessor may arrange for the vehicle to be repaired at a workshop/garage, for which the lessor must pay. If the lessor chooses not to repair the car within a day, the lessee can leave the car where it is. The lessor is not responsible or obligated to provide the lessee with another vehicle if, for whatever reason, the lessee can’t use the vehicle during the term of the rental period. Refunds/repayment should be according to article 3.4.
5.3 )The lessor shall inform the lessee about the rules that apply to off-road driving, as well as on which roads the lessee may drive the vehicle.
5.4) The lessor is not responsible for any property that the lessee or any other party leaves in, or transports with, the vehicle.
5.5) The lessor commits to have a valid car rental license
- Mandatory Insurance
6.1) The lessor commits to have mandatory vehicle insurance and accidental insurance for the drivers of the vehicle, which is included in the rental price.
6.2) The lessee is liable for damages to the vehicle and other items that might be included in the rental for an amount up to 250.000 ISK, which will be charged to the lessee’s credit card if such damages occur. Including items may include tents, caravans and shall be detailed on the car rental agreement.
6.3) If the vehicle is damaged by driving or acts that are in violation of these Terms and Conditions, the Car Rental Agreement, the car owner’s insurance policy or national law, the self-risk is repealed and unlimited even if a CDW or SCDW has been bought.
6.4) No insurance covers damage to tires and under body, as well as all damages due to water. All related costs due to such damages are charged to the lessee.
7.1) The lessee can purchase separate accident (CDW) Cost Damage Waiver.
7.2) Each self-risk only applies to one incident. In instances of more damage that obviously did not occur at one and the same time, each self-risk CDW applies ISK 175.000 to only one incident.
7.3) The CDW insurance included
- a) THEFT Protection
- theft or attempted theft to the vehicle you rent
- b) Front windscreen protection
7.4) This Collision Damage Waiver – CDW does not cover:
- a) Intentional damage or damage due to gross negligence on the part of the driver.
- b) Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in safe manner.
- c) Damage due to race or test driving.
- d) Holes burned into seats, carpets, or mats.
- e) Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
- f) Damage caused by driving on rough roads to the vehicle transmission, drive, other parts that are in or attached to the chassis; damage to the chassis resulting from scraping the bottom on rough roads as a result of ridges being left by the road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
- g) Damages resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, un bridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas.
- h) Cost of fetching or towing the vehicle to the return location in the event of a collision or accident.
- i) If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
- j) Damage to vehicles caused by off road driving and driving on roads marked with an F in public maps as well as driving on Kjölur (Road 35) or Kaldidalur (road 550).
- k) Lessors loss because of the vehicle being stolen.
- l) Water damage to the vehicle.
In other instances, reference is made to the general provisions for accident/all-risks insurance.
8.1) the lessee can purchase separate accident (ECDW) Extra Cost Damage Waiver.
8.2) The ECDW insurance included
- a) THEFT Protection
- theft or attempted theft to the vehicle you rent
- b) Front windscreen protection.
- Low financial liability for damages to the front windscreen
- c) Gravel, sand and ash protection.
- Such damages are not covered by any other insurance
9.1)Local value added tax (VAT) 24% is included in all prices.
9.2)If you are renting out your car with us, you are responsible both for determining whether any VAT is chargeable and for collecting that VAT. This means in general that you should include any VAT in the price you list with us for use of your car. We are only responsible for any VAT payable on the 23%commission we charge. We do not pay any taxes on behalf of the users of our service. Users are solely liable for any taxes resulting from use of our services or site. Whether you are a business entity or an individual, you agree that you are solely responsible to determine what taxes, if any, apply to you and to pay such taxes. We recommend that you seek advice from a tax professional.
Autoplus will never give or sell any personal information about its customers to any unaffiliated third parties, persons or companies (unless court ordered).
- Rental period
The minimum billed rental period is one day-24 hours. When the drop off time is one hour or more after pick-up time, it is regarded as a full day.
- Pick -up service
We do pick-up our customers at Keflavik International Airport KEF(also called Reykjavik International Airport) or from hotels , guesthouse or other accommodation in Reykjavik. We deliver cars at our office in Mosfellsbær .When we pick-up from hotels, guesthouse or other places outside Reykjavik we charge a fee.
- Drop off location
You can drop off car in our office in Mosfellsbær and hotels or guesthouse in Keflavik or Reykjavik. If you want drop off the rental car on other place email email@example.com or call+354 848 3679.Taking the rental car outside of the country is forbidden.
- Car types
We reserve the right to substitute vehicles when the reserved car type is not available. We cannot always guarantee the same brand but we will offer similar car or an upgrade.
- Childrens seats and cushions
In Iceland it is mandatory for young children to travel in safety seats while in a vehicle. Children seats and cushions are available if order before. These children seats are generally suitable for children from new-born to 36 kg. Cushions are available as well for kids 15-36kg.
- Service fee
For picking up damaged car ISK 350 +VAT per km outside Reykjavik and surroundings minimum ISK 100.000
If car is returned extra dirty or someone smoked inside the car, the lessee has to pay ISK 15.000 cleaning free.